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Frequently Asked Questions

How do I make direct contact with the hotel?

You may email, call or fax to the hotel,
T +62 361 8947 888
F +62 361 8947 878

If I make an online booking, will I be offered a 'best rate'?

Online bookings generally offer the 'best available rates' for that date and time.

What types of room are available and what are the differences between room types?

For more information, please visit our accommodation page here.

What are the type of credit cards accepted during the booking process?

We accept all the universally accepted credit cards during the booking process like MasterCard, Visa, Amex & JCB

Does my credit card details necessary when making a reservation?

Yes, credit card details are necessary to guarantee the reservation. 

Will my credit card be charged?

Select packages may require full-prepayment or 1 night prepayment at the time of booking. (eg. Advance Purchase Offer, Stay Longer Pay Less, etc)

What is your cancellation policy?

Advance Purchase

Rate requires full prepayment for the entire stay at time of booking. Full prepayment is charged to the credit card between time of booking and day of arrival and is non-refundable. Canceling your reservation or failing to arrive will result in forfeiture of your deposit. Taxes may apply.

Best Flexible

Canceling your reservation 4 days in advance will result in no charge. Canceling your reservation less than 4 days in advance or failing to show, will result in a charge equal to the first night's stay per room to your credit card. Taxes may apply. Failing to call or show before check-out time after the first night of a reservation will result in cancellation of the remainder of your reservation.

Other Packages/Deals

Cancellation policies apply. Please check the cancellation policies on the "View Rate Details" when making your booking online. 

Do you have pets' policy?

Regrettably, pets are not allowed in the resort.

What are you check-in and check-out times?

Check-in time is 14:00 pm
Check-out time is 12:00 pm

Is it possible to check-in earlier?

Early check-in is subject to room availability on the day of arrival.

What is the charge for late check-out?

Late check-out is subject to room availability and the charges are as follows:
• Check out before 6.00 pm: 50% charge (best flexible rate)
• Check out after 6.00 pm: Full overnight rate (best flexible rate)

Do you have non-smoking rooms?

Yes, all of our rooms are non-smoking

Do you have twin, triple, and quadruple rooms?

Yes, we do have twin room (2 single bed)
Triple room should be using Extra Bed
At our king, 4 adults should book 2 rooms.

Do you have inter-connecting rooms?

Yes, we do have

What is the cost for an extra bed?

An extra bed is IDR 550.000 nett/day

Is there an additional charge for visitors?

No, we do not charge for visitors, however, identification may be required for security purposes

What is the hotel's policy regarding children?

There is no charge for children below the age of 12 years sharing a room with parents on existing bedding. If an extra bed is required, regardless of age, an extra bed charge will be incurred. An extra bed is IDR 550.000 nett/day.

Children 12 years and above are charged the full adult breakfast price of IDR 180.000 nett per child/meal.

Complimentary breakfast fo children under 12 years old.

Does the hotel provide baby-sitting services?

Yes, we do provide baby-sitting. Additional charge and in house booking in advance is required for this service.

Are baby cots available?

Yes, baby cots are available upon request and are free of charge.

Where is the breakfast served and at what time?

Breakfast is served at Pasar Market Cafe which located on the 1st floor, from 6:30am - 10:30am

How much does breakfast usually cost?

Normally we charge IDR 180.000 nett/pax for breakfast.
Children 12 years and above are charged the full adult breakfast price of IDR 180.000
Complimentary breakfast for children under 12 years old.

How many restaurants do you have and what are they?

Holiday Inn Resort Bali Benoa has only 1 restaurant, Pasar Market Cafe. It is located on the 1st floor and is open from 6:00am - 10:00pm.

Is vegetarian food available in the restaurant?

Yes, vegetarian dishes are available both on the breskfast buffet line and a la carte.

Is the food served in the restaurant halal?

Stricly speaking, the food served is not 'halal', howefer, we have dishes available that are pork free.

Do you have 24 hours room service?

Yes, we do have.

What is a half-day city tour and does it cost anything?

Actually we do not provide any tours, however our Guest Experience would be happy to assist you with arrangement.

What is the length & width of your pool?

12 x 5 meter

Do you have hairdryers in the rooms?

Yes, they are provided in the bathroom of all rooms.

Does the hotel provide iron and ironing boards in all rooms?

Yes, they are provided in all rooms.

How far is the property from the airport and do you provide airport transfers?

The hotel is a 20-30 minutes drive from Ngurah Rai International Airport. Airport tranfers are provided upon request at IDR 350.000  nett per way  for a car and required 24 hours booking in advance.

How much is an airport taxi or limousine?

An airport taxi is approximately IDR 200.000 nett per way.

Can luggage be store at the property whilts I travel elsewhere?

Yes, free of charge.

What is the weather like at the different times of the year?

Bali is approximately 8 degrees south of the equator. So you can expect a tropical, warm and humid climate all year around with two main distinctive seasons. Dry seasons and Rainy seasons.

Is the tap water safe to drink?

No, tap water in Bali is not potable. Complimentary bottled water is supplied to your room daily.

Is there a doctor on call?

Yes, there is . Kindly contact the Front Desk staff for assistance and will be at additional charge.

How far is the nearest hospital?

BIMC Hospital is the nearest hospital located at BTDC Nusa Dua 10 minute drive from hotel.




Lokasi Kami

Jl. Pratama No.86 Tanjung Benoa Kuta Selatan, Badung Bali – 80363 Indonesia

+62 361 894 7888


Lokasi Holiday Inn Resort® Bali Benoa sangat dekat dengan atraksi wisata Nusa Dua di kawasan Bali Selatan. Pantai kita - Tanjung Benoa - terletak di semenanjung antara teluk Benoa dan laut Bali. Jaraknya tidak lebih dari 15 menit berkendara dari Bandara Internasional Ngurah Rai dan hanya 20 menit berkendara ke toko-toko, restaurant dan dunia malam Kuta. Kafe dan Restaurant di Sanur dapat ditempuh dalam 20 menit.

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